共 50 条
- [24] Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies SERVICE INDUSTRIES JOURNAL, 2008, 28 (01): : 117 - 138
- [25] The Role of Voice Design Features in Effective Self-Service Technologies ADVANCES IN CONSUMER RESEARCH, VOL XXXVI, 2009, 36 : 892 - 893
- [30] The Use of Self-Service Technologies in Budget Hotels: The Case of Bournemouth EUROPEAN JOURNAL OF TOURISM HOSPITALITY AND RECREATION, 2020, 10 (03): : 251 - 261