Implementing successful self-service technologies - Executive commentary

被引:0
|
作者
Clancy, JA
机构
来源
ACADEMY OF MANAGEMENT EXECUTIVE | 2002年 / 16卷 / 04期
关键词
D O I
10.5465/AME.2002.17534329
中图分类号
C93 [管理学];
学科分类号
12 ; 1201 ; 1202 ; 120202 ;
摘要
引用
收藏
页码:108 / 109
页数:2
相关论文
共 50 条
  • [1] Implementing successful self-service technologies
    Bitner, MJ
    Ostrom, AL
    Meuter, ML
    ACADEMY OF MANAGEMENT EXECUTIVE, 2002, 16 (04): : 96 - 108
  • [2] Implementing self-service technologies: not without competition!
    Audrin, Bertrand
    INTERNATIONAL JOURNAL OF RETAIL & DISTRIBUTION MANAGEMENT, 2020, 48 (02) : 169 - 185
  • [3] Technologies for designing and implementing user self-service workstations in libraries
    Dvorovenko, Olga, V
    Taranenko, Lyubov G.
    Smerdin, Anton, V
    NAUCHNYE I TEKHNICHESKIE BIBLIOTEKI-SCIENTIFIC AND TECHNICAL LIBRARIES, 2022, (09): : 54 - 68
  • [4] Consumer views of self-service technologies
    Cunningham, Lawrence F.
    Young, Clifford E.
    Gerlach, James H.
    SERVICE INDUSTRIES JOURNAL, 2008, 28 (06): : 719 - 732
  • [5] Customers' political ideology and Self-Service Technologies: Do political leanings predict usage of Self-Service Technologies?
    Malekshah, Nasim N.
    Kamran-Disfani, Omid
    Mousavi, Javad
    Aghaie, Sina
    PSYCHOLOGY & MARKETING, 2024, 41 (09) : 1919 - 1933
  • [6] Self-service technologies: A bibliometric analysis
    Thakral, Shruti
    Kamra, Vishal
    INTERNATIONAL JOURNAL OF FINANCIAL ENGINEERING, 2024, 11 (04)
  • [7] THE CUSTOMER EXPERIENCE WITH SELF-SERVICE TECHNOLOGIES IN SERVICE ENCOUNTERS
    Teixeira, Antonio Samuel
    Nobre, Helena
    Simoes, Claudia
    GLOBAL AND NATIONAL BUSINESS THEORIES AND PRACTICE: BRIDGING THE PAST WITH THE FUTURE, 2017, : 2378 - 2380
  • [8] USING SELF-SERVICE TECHNOLOGIES IN HOSPITALITY SETTING
    Pozo, Hamilton
    Torrichelli, Telma Aline
    INDEPENDENT JOURNAL OF MANAGEMENT & PRODUCTION, 2018, 9 (03): : 907 - 932
  • [9] How Customers View Self-Service Technologies
    Kimes, Sheryl E.
    Collier, Joel E.
    MIT SLOAN MANAGEMENT REVIEW, 2015, 57 (01) : 25 - 26
  • [10] THE FUTURE OF SELF-SERVICE TECHNOLOGIES IN RETAIL BANKING
    PRENDERGAST, GP
    MARR, NE
    SERVICE INDUSTRIES JOURNAL, 1994, 14 (01): : 94 - 114