Values (Mis)alignment: Exploring Tensions Between Platform and LGBTQ+ Community Design Values

被引：14
|
作者：
Devito M.A. [1 ]
Walker A.M. [2 ]
Fernandez J.R. [2 ]
机构：
[1] University Of Colorado Boulder, Department Of Information Science, 1045 18 th St., Boulder, 80309, CO
[2] Northwestern University, School Of Communication, 2240 Campus Drive, Evanston, 60208, IL
来源：
Proceedings of the ACM on Human-Computer Interaction | 2021年 / 5卷 / CSCW1期
关键词：
Anxiety; Design values; Lgbtq+; Online communities; Platforms; Queer hci; Social media; Value-sensitive design;
D O I：
10.1145/3449162
中图分类号：
学科分类号：
摘要：
Social platforms hold great promise for supporting marginalized communities, such as the LGBTQ+ community, yet they are frequently sites of further stigmatization and harm. By engaging a diverse sample of 31 US LGBTQ+ users in five qualitative, design-based value elicitation exercises, we find that misalignments between perceived platform values and the values of the marginalized users they serve are at the heart of this disconnect. We inductively identify two community-based design values for supporting LGBTQ+ users: self-determination and inclusion. These values can be used as design heuristics for both improving existing platforms as well as guiding future new platform development. Based on participant feedback, we provide directions for enacting these values to better align platform values with this marginalized population's needs. © 2021 ACM.
引用
收藏
相关论文
共 50 条
  • [41] Exploring the link between organizational values and human resource certification
    Garza, Adela S.
    Morgeson, Frederick P.
    HUMAN RESOURCE MANAGEMENT REVIEW, 2012, 22 (04) : 271 - 278
  • [42] Algorithms and hegemony in the workplace: Negotiating design and values in an Italian television platform
    Pronzato, Riccardo
    BIG DATA & SOCIETY, 2023, 10 (01)
  • [43] A UX community of practice: Design goals, practice motivations and values
    Hussein, Idyawati
    Hussain, Azham
    Mkpojiogu, Emmanuel O.C.
    Mahmud, Murni
    Test Engineering and Management, 2019, 81 (11-12): : 3144 - 3156
  • [44] Emerging paradoxes in executive leadership: A theoretical interpretation of the tensions between corruption and virtuous values
    Manz, Charles C.
    Anand, Vikas
    Joshi, Mahendra
    Manz, Karen P.
    LEADERSHIP QUARTERLY, 2008, 19 (03): : 385 - 392
  • [45] Exploring the enablers, tensions, and sectoral responses to embedding core values within publicly managed schools in Ireland
    McCormack, Orla
    O'Flaherty, Joanne
    Conboy, Seamus
    JOURNAL OF BELIEFS & VALUES-STUDIES IN RELIGION & EDUCATION, 2024, 45 (04): : 657 - 676
  • [46] Overcoming the tensions between values: a challenge for French public service managers and their training schools
    Larat, Fabrice
    Chauvigne, Christian
    INTERNATIONAL REVIEW OF ADMINISTRATIVE SCIENCES, 2017, 83 (03) : 463 - 480
  • [47] Do values reflect what is important? Exploring the nexus between work values, work engagement and job burnout
    Dahiya, Rinki
    Raghuvanshi, Juhi
    INTERNATIONAL JOURNAL OF ORGANIZATIONAL ANALYSIS, 2023, 31 (05) : 1414 - 1434
  • [48] Values and Media Literacy: Exploring the Relationship Between the Values People Prioritize in Their Life and Their Attitudes Toward Media Literacy
    Chambers, Simon
    Notley, Tanya
    Dezuanni, Michael
    Park, Sora
    INTERNATIONAL JOURNAL OF COMMUNICATION, 2022, 16 : 2596 - 2620
  • [49] Privacy Worlds: Exploring Values and Design in the Development of the Tor Anonymity Network
    Collier, Ben
    Stewart, James
    SCIENCE TECHNOLOGY & HUMAN VALUES, 2022, 47 (05) : 910 - 936
  • [50] Design Thinking: Exploring Values and Effects from an Innovation Capability Perspective
    Carlgren, Lisa
    Elmquist, Maria
    Rauth, Ingo
    DESIGN JOURNAL, 2014, 17 (03): : 403 - 423
12345