Values (Mis)alignment: Exploring Tensions Between Platform and LGBTQ+ Community Design Values

被引：14
|
作者：
Devito M.A. [1 ]
Walker A.M. [2 ]
Fernandez J.R. [2 ]
机构：
[1] University Of Colorado Boulder, Department Of Information Science, 1045 18 th St., Boulder, 80309, CO
[2] Northwestern University, School Of Communication, 2240 Campus Drive, Evanston, 60208, IL
来源：
Proceedings of the ACM on Human-Computer Interaction | 2021年 / 5卷 / CSCW1期
关键词：
Anxiety; Design values; Lgbtq+; Online communities; Platforms; Queer hci; Social media; Value-sensitive design;
D O I：
10.1145/3449162
中图分类号：
学科分类号：
摘要：
Social platforms hold great promise for supporting marginalized communities, such as the LGBTQ+ community, yet they are frequently sites of further stigmatization and harm. By engaging a diverse sample of 31 US LGBTQ+ users in five qualitative, design-based value elicitation exercises, we find that misalignments between perceived platform values and the values of the marginalized users they serve are at the heart of this disconnect. We inductively identify two community-based design values for supporting LGBTQ+ users: self-determination and inclusion. These values can be used as design heuristics for both improving existing platforms as well as guiding future new platform development. Based on participant feedback, we provide directions for enacting these values to better align platform values with this marginalized population's needs. © 2021 ACM.
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