THE INFLUENCE OF TROUBLESHOOTING, EDUCATION, AND DOCUMENTATION ON COMPUTER USER SATISFACTION

被引:5
|
作者
RUSHINEK, A [1 ]
RUSHINEK, SF [1 ]
机构
[1] UNIV MIAMI,DEPT MANAGEMENT SCI & COMP INFORMAT SYST,CORAL GABLES,FL 33124
来源
关键词
D O I
10.1109/TSMC.1986.289295
中图分类号
TP3 [计算技术、计算机技术];
学科分类号
0812 ;
摘要
引用
收藏
页码:165 / 168
页数:4
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