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- [23] Customer-Related Capabilities for Sustainable Competitiveness in Service Business - A Micro-Foundations Approach PROCEEDINGS OF THE 11TH EUROPEAN CONFERENCE ON KNOWLEDGE MANAGEMENT, VOLS 1 AND 2, 2010, : 117 - 127
- [24] Customer-related capabilities for sustainable competitiveness in service business - A micro-foundations approach Proceedings of the European Conference on Knowledge Management, ECKM, 2010, : 117 - 127