KNOWLEDGE MANAGEMENT FRAMEWORK IN A TECHNOLOGY SUPPORT ENVIRONMENT

被引：0

作者：

Selamat, Mohd Hasan ^{[4
]}

Abdullah, Rusli ^{[1
,2
,3
]}

Paul, Christi Joseph ^{[5
]}

机构：

[1] Univ Putra Malaysia, Comp Sci, Serdang, Selangor, Malaysia

[2] Univ Putra Malaysia, Fac Comp Sci & Informat Technol, Serdang, Selangor, Malaysia

[3] Univ Putra Malaysia, Dept Multimedia & Software Dev, Inst Multimedia Dev, Serdang, Selangor, Malaysia

[4] Univ Putra Malaysia, Dept Informat Syst, Fac Comp Sci & Informat Technol, Serdang, Selangor, Malaysia

[5] Univ Putra Malaysia, Serdang, Selangor, Malaysia

来源：

INTERNATIONAL JOURNAL OF COMPUTER SCIENCE AND NETWORK SECURITY | 2006年 / 6卷 / 8A期

关键词：

Knowledge; knowledge management; knowledge management framework; KMD;

D O I：

暂无

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

Knowledge Management (KM) is the latest managerial buzzword for improving the work processes and creating value for a firm's operations and development. Firms are showing tremendous interest in implementing KM processes and technologies, and are even beginning to adopt knowledge management as part of their overall business strategy. Thus, the major competitive advantage for a firm lies in the firm's knowledge and therefore "knowledge management" has become a critical issue. This paper reviews the current knowledge management frameworks used in a global support environment and expose all the gaps that exists in theory and practice of knowledge management. In addition an alternative KM framework was proposed that could be used in a real world organization in order to enhance the frailties identified.

引用

页码：101 / 109

页数：9

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