Implementation of Question Answering System Based on Reference-Based Ranking Algorithm

The importance of support centers continues to increase. They enhance user satisfaction by accurately answering user questions and increase user satisfaction in products or services. The responses required by support centers are handled by hand. However, responding by hand to many user questions is very time consuming. It is also difficult for support centers to quickly and exactly respond to user questions. Therefore, we implemented a question answering system that retrieves documents that correspond to user queries. Our system also scores answers and provides them to users. Scoring functions are implemented by a reference-based ranking algorithm. Finally, we evaluated the effectiveness of our prototype system.