Implementation of Question Answering System Based on Reference-Based Ranking Algorithm

被引：0

作者：

Ito, Takayuki ^{[1
]}

Iwama, Yuta ^{[1
]}

机构：

[1] Nagoya Inst Technol, Master Course Technobusiness Adm, Showa Ku, Nagoya, Aichi, Japan

来源：

MODERN ADVANCES IN APPLIED INTELLIGENCE, IEA/AIE 2014, PT I | 2014年 / 8481卷

关键词：

question answering system; web application; ranking algorithm; search engine;

D O I：

暂无

中图分类号：

TP18 [人工智能理论];

学科分类号：

081104 ; 0812 ; 0835 ; 1405 ;

摘要：

The importance of support centers continues to increase. They enhance user satisfaction by accurately answering user questions and increase user satisfaction in products or services. The responses required by support centers are handled by hand. However, responding by hand to many user questions is very time consuming. It is also difficult for support centers to quickly and exactly respond to user questions. Therefore, we implemented a question answering system that retrieves documents that correspond to user queries. Our system also scores answers and provides them to users. Scoring functions are implemented by a reference-based ranking algorithm. Finally, we evaluated the effectiveness of our prototype system.

引用

页码：160 / 169

页数：10

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