USER SATISFACTION WITH NURSING CARE IN THE HOSPITAL ENVIRONMENT

被引：1

作者：

dos Santos Brito, Leandro Cardozo ^{[1
]}

Almeida Pacheco, Haylla Simone

Lopes, Paula de Moura

Pereira Borges, Jose Wicto ^{[2
]}

do Nascimento, Fernando Ferraz ^{[2
]}

Andrade, Jesusmar Ximenes ^{[2
]}

机构：

[1] Univ Fed Piaui, Grad Program Biomed Sci, Parnaiba, Piaui, Brazil

[2] Univ Fed Piaui, Grad Program Hlth & Community, Teresina, PI, Brazil

来源：

REVISTA DE PESQUISA-CUIDADO E FUNDAMENTAL ONLINE | 2021年 / 13卷

关键词：

Health behavior; Health promotion; Standardized nursing terminology; Nursing; Validation studies;

D O I：

10.9789/2175-5361.rpcfo.v13.9973

中图分类号：

R47 [护理学];

学科分类号：

1011 ;

摘要：

Objective: to analyze the level of user satisfaction with nursing care in the hospital environment. Method: cross-sectional, analytical, quantitative study, carried out with 101 patients from a hospital in the Center-South of Piaui, from March 2016 to January 2017. The "Customer Satisfaction Scale" of the Results Classification of Nursing, with analysis of the results using the Statistic Package for Social Sciences Software. Results: patients were satisfied with nursing care (58.4%). The variables that showed a statistically significant association with satisfaction were "race / color" (p = 0.028) and "marital status" (p = 0.030), in addition to the indicators "eating" (p = 0.018) and "hygiene" (p = 0.035) of the self-care scale. Conclusion: patient satisfaction allows the identification of potential and deficiencies, providing contributions for the reorganization of care, management and teaching activities.

引用

页码：1068 / 1074

页数：7

共 50 条

[31] User satisfaction with hospital emergency services
Burillo-Putze, Guillermo
Exposito-Rodriguez, Marcos
Cinesi-Gomez, Cesar
Pinera-Salmeron, Pascual
GACETA SANITARIA, 2013, 27 (02) : 185 - 185
[32] Patient Satisfaction with Nursing Care
Khan, Mohammad Hussain
Hassan, Rasheed
Anwar, Saeed
Babar, Tariq Sohail
Babar, Khalid Shakeel
RAWAL MEDICAL JOURNAL, 2007, 32 (01):
[33] Nursing care and patient satisfaction
Evans, ML
Martin, ML
Winslow, EH
AMERICAN JOURNAL OF NURSING, 1998, 98 (12) : 57 - +
[34] Outpatient satisfaction with nursing care
Lopes, Juliana de Lima
Alves Pereira Cardos, Maria Lucia
de Souza Alves, Vera Lucia
D'Innocenzo, Maria
ACTA PAULISTA DE ENFERMAGEM, 2009, 22 (02) : 136 - 141
[35] Patient satisfaction with nursing care
Araceli Gonzalez-Valentin, M.
Padin Lopez, Susana
de Ramon Garrido, Enrique
ENFERMERIA CLINICA, 2005, 15 (03): : 147 - 155
[36] Applicability of the results of a user satisfaction survey by nursing
Furlan Inchauspe, Juciane Aparecida
Schebella Souto de Moura, Gisela Maria
ACTA PAULISTA DE ENFERMAGEM, 2015, 28 (02) : 177 - 182
[37] Measuring user satisfaction in an outsourcing environment
Sengupta, K
Zviran, M
IEEE TRANSACTIONS ON ENGINEERING MANAGEMENT, 1997, 44 (04) : 414 - 421
[38] Nursing practice environment, quality of care, and morale of hospital nurses in Japan
Anzai, Eriko
Douglas, Clint
Bonner, Ann
NURSING & HEALTH SCIENCES, 2014, 16 (02) : 171 - 178
[39] The organizational environment and customer safety in the practice of nursing care in a hospital context
Sposito, Samara
Gaspar, Filomena Mendes
Potra, Teresa Santos
Ramalhal, Teresa
Lucas, Pedro Bernardes
ANNALS OF MEDICINE, 2018, 50 : S159 - S159
[40] JOB SATISFACTION OF HOSPITAL NURSING STAFF
Pietersen, Charlotte
SA JOURNAL OF HUMAN RESOURCE MANAGEMENT, 2005, 3 (02) : 19 - 25

← 1 2 3 4 5 →