USER SATISFACTION WITH NURSING CARE IN THE HOSPITAL ENVIRONMENT

被引：1

作者：

dos Santos Brito, Leandro Cardozo ^{[1
]}

Almeida Pacheco, Haylla Simone

Lopes, Paula de Moura

Pereira Borges, Jose Wicto ^{[2
]}

do Nascimento, Fernando Ferraz ^{[2
]}

Andrade, Jesusmar Ximenes ^{[2
]}

机构：

[1] Univ Fed Piaui, Grad Program Biomed Sci, Parnaiba, Piaui, Brazil

[2] Univ Fed Piaui, Grad Program Hlth & Community, Teresina, PI, Brazil

来源：

REVISTA DE PESQUISA-CUIDADO E FUNDAMENTAL ONLINE | 2021年 / 13卷

关键词：

Health behavior; Health promotion; Standardized nursing terminology; Nursing; Validation studies;

D O I：

10.9789/2175-5361.rpcfo.v13.9973

中图分类号：

R47 [护理学];

学科分类号：

1011 ;

摘要：

Objective: to analyze the level of user satisfaction with nursing care in the hospital environment. Method: cross-sectional, analytical, quantitative study, carried out with 101 patients from a hospital in the Center-South of Piaui, from March 2016 to January 2017. The "Customer Satisfaction Scale" of the Results Classification of Nursing, with analysis of the results using the Statistic Package for Social Sciences Software. Results: patients were satisfied with nursing care (58.4%). The variables that showed a statistically significant association with satisfaction were "race / color" (p = 0.028) and "marital status" (p = 0.030), in addition to the indicators "eating" (p = 0.018) and "hygiene" (p = 0.035) of the self-care scale. Conclusion: patient satisfaction allows the identification of potential and deficiencies, providing contributions for the reorganization of care, management and teaching activities.

引用

页码：1068 / 1074

页数：7

共 50 条

[21] Patient satisfaction with nursing care in a regional university hospital in southern Spain
González-Valentín, A
Padín-López, S
de Ramón-Garrido, E
JOURNAL OF NURSING CARE QUALITY, 2005, 20 (01) : 63 - 72
[22] Identifying the factors that impact user satisfaction of an electronic nursing documentation system in a pediatric hospital
Espinoza, Sofia
Edwards, Paula J.
PAHCE: 2009 PAN AMERICAN HEALTH CARE EXCHANGES, 2009, : 108 - +
[23] The nursing practice environment and nurses' satisfaction in the obstetrics hospital context: a scoping review
Ventura, Ines
Ramalhal, Teresa
Lucas, Pedro Bernardes
ANNALS OF MEDICINE, 2019, 51 : S203 - S204
[24] The family as the focus of nursing care in the hospital environment: an educational program
Martins, Maria Manuela
Fernandes, Carla Silvia
Takase Goncalves, Lucia Hisako
REVISTA BRASILEIRA DE ENFERMAGEM, 2012, 65 (04) : 685 - 690
[25] Nursing care provided to persons deprived of liberty in the hospital environment
Alves da Silva, Polyanna Bezerra
Barbosa, Mayara Lima
Verissimo e Oliveira, Lannuzya
Cavalcanti Costa, Gabriela Maria
REVISTA BRASILEIRA DE ENFERMAGEM, 2020, 73 (03)
[26] Perceived satisfaction and humanized nursing care in surgical patients public hospital of Peru
Velazco, Isabel Natividad Urure
Garcia, Luisa Antonia Pacheco Villa
Ururi, Karen Leticia Llerena
Pacheco, Pedro Luis Berrocal
ENFERMERIA CLINICA, 2025, 35 (01):
[27] Measuring patient satisfaction as an outcome of nursing care at a teaching hospital of southern Taiwan
Han, CH
Connolly, PM
Canham, D
JOURNAL OF NURSING CARE QUALITY, 2003, 18 (02) : 143 - 150
[28] Patient Satisfaction with Nursing Triage Care in Hospital Emergency Departments: Scoping Review
Lopez-Hernandez, Meritxell
Puig-Llobet, Montserrat
Miralles-Sanchez, Lidia
Moreno-Mateos, Yolanda
Galimany-Masclans, Jordi
ENFERMERIA CLINICA, 2024, 34 (05): : 408 - 415
[29] IN-HOSPITAL FUNCTIONAL DECLINE OF OLDER ADULTS AND GREATER SATISFACTION WITH NURSING CARE
Zisberg, A.
Zlotnick, C.
Shadmi, E.
Sinoff, G.
Gur-Yaish, N.
GERONTOLOGIST, 2012, 52 : 568 - 568
[30] Differences between patients' expectations and satisfaction with nursing care in a private hospital in Jordan
Maqsood, Amal Samir Abdel
Oweis, Arwa I.
Hasna, Fadia Shawqi
INTERNATIONAL JOURNAL OF NURSING PRACTICE, 2012, 18 (02) : 140 - 146

← 1 2 3 4 5 →