USER SATISFACTION WITH NURSING CARE IN THE HOSPITAL ENVIRONMENT

被引：1

作者：

dos Santos Brito, Leandro Cardozo ^{[1
]}

Almeida Pacheco, Haylla Simone

Lopes, Paula de Moura

Pereira Borges, Jose Wicto ^{[2
]}

do Nascimento, Fernando Ferraz ^{[2
]}

Andrade, Jesusmar Ximenes ^{[2
]}

机构：

[1] Univ Fed Piaui, Grad Program Biomed Sci, Parnaiba, Piaui, Brazil

[2] Univ Fed Piaui, Grad Program Hlth & Community, Teresina, PI, Brazil

来源：

REVISTA DE PESQUISA-CUIDADO E FUNDAMENTAL ONLINE | 2021年 / 13卷

关键词：

Health behavior; Health promotion; Standardized nursing terminology; Nursing; Validation studies;

D O I：

10.9789/2175-5361.rpcfo.v13.9973

中图分类号：

R47 [护理学];

学科分类号：

1011 ;

摘要：

Objective: to analyze the level of user satisfaction with nursing care in the hospital environment. Method: cross-sectional, analytical, quantitative study, carried out with 101 patients from a hospital in the Center-South of Piaui, from March 2016 to January 2017. The "Customer Satisfaction Scale" of the Results Classification of Nursing, with analysis of the results using the Statistic Package for Social Sciences Software. Results: patients were satisfied with nursing care (58.4%). The variables that showed a statistically significant association with satisfaction were "race / color" (p = 0.028) and "marital status" (p = 0.030), in addition to the indicators "eating" (p = 0.018) and "hygiene" (p = 0.035) of the self-care scale. Conclusion: patient satisfaction allows the identification of potential and deficiencies, providing contributions for the reorganization of care, management and teaching activities.

引用

页码：1068 / 1074

页数：7

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