Independent Innovation of Service Firm based on the Theory of Customer-active Paradigm

被引：0
|
作者：
Zhang Zhongke [1 ]
机构：
[1] Hebei Univ Econ & Business, Sch Management, Shijiazhuang 050061, Peoples R China
来源：
ADVANCES IN MANAGEMENT OF TECHNOLOGY, PT 1 | 2009年
关键词：
Independent innovation; Customer innovation; User toolkits;
D O I：
暂无
中图分类号：
C93 [管理学];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ;
摘要：
Today, the strategy of independent innovation has been paid unprecedented attention in our country, but the way of the firm's innovation is full of difficulties. This paper studies the innovation problem of service firm from the point of customer, and analyses the customer role in the service firm's innovation. We point out that the emergence of the model of customer to participate innovation has great important management and practice meaning for the development of economy and enterprise in our country. In the end, we discuss the management means of the theory of customer innovation.
引用
收藏
页码：301 / 305
页数：5
相关论文
共 50 条
  • [21] Study on service innovation with employee and customer involvement-based on service profit chain
    Chen Xiao Hua
    Lu Ruoyu
    RESEARCH ON ORGANIZATIONAL INNOVATION - 2007 PROCEEDINGS OF INTERNATIONAL CONFERENCE ON ENTERPRISE ENGINEERING AND MANAGEMENT INNOVATION, 2007, : 944 - 948
  • [22] Customer-based corporate reputation of a service firm: scale development and validation
    Gianfranco Walsh
    Sharon E. Beatty
    Journal of the Academy of Marketing Science, 2007, 35 : 127 - 143
  • [23] Customer-based corporate reputation of a service firm: scale development and validation
    Walsh, Gianfranco
    Beatty, Sharon E.
    JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 2007, 35 (01) : 127 - 143
  • [24] A knowledge-based theory of the firm: managing innovation in biotechnology
    Chen, Jin
    Jiao, Hao
    Zhao, Xiaoting
    CHINESE MANAGEMENT STUDIES, 2016, 10 (01) : 41 - 58
  • [25] Computer-Modelling the Innovation-Based Theory of the Firm
    Mellor, Robert
    PROCEEDINGS OF THE 16TH EUROPEAN CONFERENCE ON KNOWLEDGE MANAGEMENT (ECKM 2015), 2015, : 532 - 538
  • [26] A case-based reasoning application to a customer service process innovation
    Xon, YX
    Lee, JS
    CRITICAL TECHNOLOGY: PROCEEDINGS OF THE THIRD WORLD CONGRESS ON EXPERT SYSTEMS, VOLS I AND II, 1996, : 33 - 40
  • [27] Empirical Research on the Relationship between Commercial Bank Service Innovation and Customer Satisfaction Based on the Customer Participation
    Jia Yuan-xiang
    Guo Hong-lian
    2014 11TH INTERNATIONAL CONFERENCE ON SERVICE SYSTEMS AND SERVICE MANAGEMENT (ICSSSM), 2014,
  • [28] Customer satisfaction and service system based on motive - Hygiene theory
    Ma, Li
    Qi, Shanhong
    Seventh International Conference on Electronic Commerce, Vols 1 and 2, Selected Proceedings, 2005, : 860 - 863
  • [29] Innovation of Service Quality Management in China Based on Service Quality Theory
    Luo Jianwei
    PROCEEDINGS OF THE 8TH INTERNATIONAL CONFERENCE ON INNOVATION AND MANAGEMENT, 2011, : 1036 - 1039
  • [30] A Study of Sale Service Innovation for Retail Stores Based on Service Science Theory
    Huang, Liping
    Zhai, Jing
    TECHNOLOGY FOR EDUCATION AND LEARNING, 2012, 136 : 597 - 603
12345