Electronic customer data management system

被引：0
|
作者：
Plouffe, P [1 ]
Provost, L [1 ]
机构：
[1] James Maclaren Ind Inc, Buckingham, PQ, Canada
来源：
PULP & PAPER-CANADA | 1997年 / 98卷 / 12期
关键词：
newsprint; data bases; ISO; quality; specifications; performance; development; management; electronics; information systems; technical services; customer relations;
D O I：
暂无
中图分类号：
TB3 [工程材料学]; TS [轻工业、手工业、生活服务业];
学科分类号：
0805 ; 080502 ; 0822 ;
摘要：
James Maclaren Industries, a newsprint producer, has developed a customer data system with many functions. This system stores customer commercial and technical data, complaints, ISO 9002 quality specification compliance, tracks customer complaints, customer approvals, sales and technical visit reports, customer certificates of analysis and product performance. The development, implementation, system functions and benefits are explained in this paper.
引用
收藏
页码：107 / 109
页数：3
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