Electronic customer data management system

被引：0
|
作者：
Plouffe, P [1 ]
Provost, L [1 ]
机构：
[1] James Maclaren Ind Inc, Buckingham, PQ, Canada
来源：
PULP & PAPER-CANADA | 1997年 / 98卷 / 12期
关键词：
newsprint; data bases; ISO; quality; specifications; performance; development; management; electronics; information systems; technical services; customer relations;
D O I：
暂无
中图分类号：
TB3 [工程材料学]; TS [轻工业、手工业、生活服务业];
学科分类号：
0805 ; 080502 ; 0822 ;
摘要：
James Maclaren Industries, a newsprint producer, has developed a customer data system with many functions. This system stores customer commercial and technical data, complaints, ISO 9002 quality specification compliance, tracks customer complaints, customer approvals, sales and technical visit reports, customer certificates of analysis and product performance. The development, implementation, system functions and benefits are explained in this paper.
引用
收藏
页码：107 / 109
页数：3
相关论文
共 50 条
  • [1] Electronic customer data management system
    Plouffe, P
    Provost, L
    83RD ANNUAL MEETING, TECHNICAL SECTION, CPPA - PREPRINTS A, 1997, : A53 - A56
  • [2] Electronic customer data management system
    Plouffe, P.
    Provost, L.
    Pulp and Paper Canada, 1997, 98 (12): : 107 - 109
  • [3] Evaluating Electronic Customer Relationship Management System Success: The Mediating Role of Customer Satisfaction
    Al-Bashayreh, Mahmood
    Almajali, Dmaithan
    Al-Okaily, Manaf
    Masa'deh, Ra'ed
    Al-Adwan, Ahmad Samed
    SUSTAINABILITY, 2022, 14 (19)
  • [4] Electronic customer relationship management
    Keary, Mae Y.
    ONLINE INFORMATION REVIEW, 2007, 31 (05) : 707 - 708
  • [5] Data Mining Techniques with Electronic Customer Relationship Management for Telecommunication Company
    Anaam, Elham Abdulwahab
    Magableh, Muhamad Naser Yousef
    Hamdi, Mohammed
    Hmoud, Aldeen Yousef Rashid
    Alshalabi, Hamood
    AMAZONIA INVESTIGA, 2021, 10 (48): : 288 - 304
  • [6] Customer relationship management in business to customer electronic commerce
    Samiee, Saeid
    Kapur, Vijay
    Rahmanian, Mahdieh
    INFORMATION MANAGEMENT IN THE MODERN ORGANIZATIONS: TRENDS & SOLUTIONS, VOLS 1 AND 2, 2008, : 1009 - 1016
  • [7] A Model of Electronic Customer Relationship Management System Adoption In Telecommunication Companies
    Anaam, Elham Abdulwahab
    Abu Bakar, Khairul Azmi
    Satar, Nurhizam Safie Mohd
    AMAZONIA INVESTIGA, 2020, 9 (35): : 61 - 73
  • [8] The application of Data mining in customer management of magazine editing system
    Zhang Xiaoqian
    ADVANCES IN MECHATRONICS, AUTOMATION AND APPLIED INFORMATION TECHNOLOGIES, PTS 1 AND 2, 2014, 846-847 : 1048 - 1051
  • [9] Electronic Knowledge Management Competences in Electronic Customer Relationship Management (ECRM)
    Al Jarrah, Mufleh Amin
    Salam, Maan
    INNOVATION MANAGEMENT AND SUSTAINABLE ECONOMIC COMPETITIVE ADVANTAGE: FROM REGIONAL DEVELOPMENT TO GLOBAL GROWTH, VOLS I - VI, 2015, 2015, : 1446 - 1452
  • [10] Customer relationship management in electronic environment
    Jamali, Reza
    Moshabaki, Asghar
    Aramoon, Hajar
    Alimohammadi, Akbar
    ELECTRONIC LIBRARY, 2013, 31 (01): : 119 - 130
12345