Comprehensive process management in public administrations - A case study

Way up to now, e-government was mostly seen as an IT issue and rather had a technical dimension. Taking process modelling and process reorganisation into account and determine them as key criteria in regards to successful implementation of e-government, strengthens the fact that this topic is complex and has to be treated in a comprehensive way. The purpose of this paper is to point out process management with specific requirements of public authorities including legal as well as security aspects. Reading through this contribution, the reader should recognise the added-value of BPM for public administrations and that the management of processes within public administrations is a relief and not a burden.