Consumer trust in e-commerce in the United States, Singapore and China

被引：295
|
作者：
Teo, Thompson S. H. [1 ]
Liu, Jing [1 ]
机构：
[1] Natl Univ Singapore, Sch Business, Dept Decis Sci, Singapore 117592, Singapore
来源：
OMEGA-INTERNATIONAL JOURNAL OF MANAGEMENT SCIENCE | 2007年 / 35卷 / 01期
关键词：
e-commerce; trust; the United States; Singapore; China; ELECTRONIC COMMERCE; RISK PERCEPTION; BIASES; MODEL;
D O I：
10.1016/j.omega.2005.02.001
中图分类号：
C93 [管理学];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ;
摘要：
This study examines the antecedents and consequences of consumer trust in the United States, Singapore and China. The results show that reputation and system assurance of an Internet vendor and consumers' propensity to trust are positively related to consumer trust. Consumers' trust has a positive relationship with attitude and a negative relationship with perceived risk. Implications of the results are discussed. (c) 2005 Elsevier Ltd. All rights reserved.
引用
收藏
页码：22 / 38
页数：17
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