Business service management:: The impact of IT governance models on IT management policies

被引：1
|
作者：
Salle, Mathias [1 ]
Di-Vitantonio, Giuliano [1 ]
机构：
[1] HP Res Labs, 1501 Page Mill Rd, Palo Alto, CA 94103 USA
来源：
2006 IEEE INTERNATIONAL CONFERENCE ON SERVICES COMPUTING, PROCEEDINGS | 2006年
关键词：
D O I：
10.1109/SCC.2006.31
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
The nature of the relationship between the IT function and the Lines of Business shapes the policies for managing business services. In particular the selection of lines of authority, and financial model for the IT function dictates which business objectives drive the management of competing business demands for shared IT resources and services. This paper proposes to model business service management policies in a three-layer hierarchy and studies the impact of IT Governance models on those policies. A software embodiment for the management of those policies is also highlighted.
引用
收藏
页码：373 / +
页数：2
相关论文
共 50 条
  • [21] Business Models for Asset Management
    Anson, Mark
    JOURNAL OF INVESTING, 2006, 15 (02): : 12 - 18
  • [22] BUSINESS PROCESS MANAGEMENT DRIVEN BY DATA GOVERNANCE
    Ciovica, Liviu
    Zota, Razvan Daniel
    Constantinescu, Ana-Maria
    PROCEEDINGS OF THE 14TH INTERNATIONAL CONFERENCE ON INFORMATICS IN ECONOMY (IE 2015): EDUCATION, RESEARCH & BUSINESS TECHNOLOGIES, 2015, : 335 - 340
  • [23] Automated availability management driven by business policies
    Cai, Zhongtang
    Chen, Yuan
    Kumar, Vibhore
    Milojicic, Dejan
    Schwan, Karsten
    2007 10TH IFIP/IEEE INTERNATIONAL SYMPOSIUM ON INTEGRATED NETWORK MANAGEMENT (IM 2009), VOLS 1 AND 2, 2007, : 264 - +
  • [24] Business service management without silos
    不详
    INTERNATIONAL JOURNAL OF PRODUCTIVITY AND PERFORMANCE MANAGEMENT, 2005, 54 (02) : 287 - 294
  • [25] The business process model for IT service management
    Zhao, Chen
    Gao, Fei
    WSEAS Transactions on Systems, 2008, 7 (12): : 1494 - 1503
  • [26] A Business Motivation Model for IT Service Management
    Vicente, Marco
    Gama, Nelson
    da Silva, Miguel Mira
    INTERNATIONAL JOURNAL OF INFORMATION SYSTEM MODELING AND DESIGN, 2014, 5 (01) : 83 - 107
  • [27] Risk management and service business development
    Uusitalo, Teuvo
    Palomaki, Katariina
    Kupi, Eija
    VTT SYMPOSIUM ON SERVICE INNOVATION, 2011, 271 : 281 - 290
  • [28] Business and Software Service Lifecycle Management
    Kohlborn, Thomas
    Korthaus, Axel
    Rosemann, Michael
    EDOC: 2009 IEEE INTERNATIONAL ENTERPRISE DISTRIBUTED OBJECT COMPUTING CONFERENCE, 2009, : 87 - 96
  • [29] Public policies of business development and innovation from the perspective of new public management and governance: case CREAME
    Perdomo Charry, Geovanny
    Arias Perez, Jose Enrique
    APUNTES DEL CENES, 2013, 32 (56): : 175 - 204
  • [30] Business process management heuristics in IT service management: a case study for incident management
    Pereira, Ruben
    de Vasconcelos, Jose Braga
    Rocha, Alvaro
    Bianchi, Isaias Scalabrin
    COMPUTATIONAL AND MATHEMATICAL ORGANIZATION THEORY, 2021, 27 (03) : 264 - 301
12345