Business service management:: The impact of IT governance models on IT management policies

被引：1
|
作者：
Salle, Mathias [1 ]
Di-Vitantonio, Giuliano [1 ]
机构：
[1] HP Res Labs, 1501 Page Mill Rd, Palo Alto, CA 94103 USA
来源：
2006 IEEE INTERNATIONAL CONFERENCE ON SERVICES COMPUTING, PROCEEDINGS | 2006年
关键词：
D O I：
10.1109/SCC.2006.31
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
The nature of the relationship between the IT function and the Lines of Business shapes the policies for managing business services. In particular the selection of lines of authority, and financial model for the IT function dictates which business objectives drive the management of competing business demands for shared IT resources and services. This paper proposes to model business service management policies in a three-layer hierarchy and studies the impact of IT Governance models on those policies. A software embodiment for the management of those policies is also highlighted.
引用
收藏
页码：373 / +
页数：2
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