A MULTIDIMENSIONAL MODEL TO ANALYZE SOCIAL AND TECHNICAL FACTORS IN COMPUTER-MEDIATED COMMUNICATION

被引：0
|
作者：
Janneck, Monique [1 ]
机构：
[1] Univ Hamburg, Dept Psychol, D-20146 Hamburg, Germany
来源：
WEBIST 2009: PROCEEDINGS OF THE FIFTH INTERNATIONAL CONFERENCE ON WEB INFORMATION SYSTEMS AND TECHNOLOGIES | 2009年
关键词：
Computer-mediated communication; Computer-supported cooperative learning; Computer-supported Cooperative work;
D O I：
暂无
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
This paper proposes a multidimensional model to analyze problems in computer-mediated communication (CMC), which can serve as a framework to integrate existing CMC approaches and also offers guidelines for the selection, the design, and the social and organizational integration of CMC tools. The specific strength of the model is its clear distinction between social and technical factors influencing computer-mediated communication. A case study of groupware use is presented to demonstrate the usefulness of the model to analyze difficulties in CMC settings and decide whether to address a certain problem on a design level or a personal, social, or organizational level.
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页码：521 / 526
页数：6
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