Research on the Evaluation of E-government Service Quality

被引：0

作者：

Ma Dongshan ^{[1
]}

Wang Qian ^{[1
]}

Xu Zexian ^{[1
]}

Liang Wei ^{[1
]}

Chen Guang ^{[1
]}

机构：

[1] SW Jiatong Univ, Sch Publ Adm, Chengdu, Peoples R China

来源：

2008 4TH INTERNATIONAL CONFERENCE ON WIRELESS COMMUNICATIONS, NETWORKING AND MOBILE COMPUTING, VOLS 1-31 | 2008年

关键词：

E-government; Service Quality; Evaluation;

D O I：

暂无

中图分类号：

TN [电子技术、通信技术];

学科分类号：

0809 ;

摘要：

E-government is a power to promote building a service-oriented government. By reference perceptual quality model and SERVQUAL evaluation model, this paper designs the model and the indicator system of E-government service quality evaluation, in order to provide a reference for E-government service evaluation.

引用

页码：9052 / 9055

页数：4

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