Research on the Evaluation of E-government Service Quality

被引：0
|
作者：
Ma Dongshan [1 ]
Wang Qian [1 ]
Xu Zexian [1 ]
Liang Wei [1 ]
Chen Guang [1 ]
机构：
[1] SW Jiatong Univ, Sch Publ Adm, Chengdu, Peoples R China
来源：
2008 4TH INTERNATIONAL CONFERENCE ON WIRELESS COMMUNICATIONS, NETWORKING AND MOBILE COMPUTING, VOLS 1-31 | 2008年
关键词：
E-government; Service Quality; Evaluation;
D O I：
暂无
中图分类号：
TN [电子技术、通信技术];
学科分类号：
0809 ;
摘要：
E-government is a power to promote building a service-oriented government. By reference perceptual quality model and SERVQUAL evaluation model, this paper designs the model and the indicator system of E-government service quality evaluation, in order to provide a reference for E-government service evaluation.
引用
收藏
页码：9052 / 9055
页数：4
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