Investigating the Effect of Experience in an Airport on Pleasure, Satisfaction, and Airport Image: A Case Study on Incheon International Airport

被引：11

作者：

Ryu, Young Kyung ^{[1
]}

Park, Jin-Woo ^{[1
]}

机构：

[1] Korea Aerosp Univ, Sch Business, Goyang Si 10540, South Korea

来源：

SUSTAINABILITY | 2019年 / 11卷 / 17期

关键词：

experience economy; pleasure; satisfaction; airport image; sustainable development of airport; CUSTOMER SATISFACTION; SERVICE QUALITY; ADOLESCENTS; PREDICTORS; LOYALTY; AROUSAL; IMPACT;

D O I：

10.3390/su11174616

中图分类号：

X [环境科学、安全科学];

学科分类号：

08 ; 0830 ;

摘要：

This study aimed to empirically explore the effects of the experience economy of Incheon International Airport (IIA) on pleasure, satisfaction, and airport image. A survey was conducted with a total of 416 airport users at IIA, and the collected data were analyzed using a structural equation model. Among the four realms of experience, esthetic experience and escapist experience had positive effects on pleasure. In addition, pleasure had a positive effect on satisfaction and airport image, and that satisfaction had a significant effect on airport image. It is expected that the results of this study can serve as fundamental data to enhancing the satisfaction level of airport users and increasing the sustainable development of IIA.

引用

页数：11

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