People skills: Change management tools-leadina teams

This is the fourth in a series of columns about some of the most effective models, methods, and processes of organization development (OD), a discipline that offers much to the OR/MS practitioner determined to help clients solve real-world problems. Because it is based on a systemic view of organizations, OD includes the whole universe of fuzzy people issues that increasingly determine the success or failure of efforts to implement otherwise flawless technical solutions.