DECISION SUPPORT IN A SERVICE FIRM

被引：0

作者：

Mose, Gallo ^{[1
]}

Teresa, Murino ^{[1
]}

Elpidio, Romano ^{[1
]}

Massimo, Fasano ^{[1
]}

机构：

[1] Univ Naples Federico II, Dept Mat Engn & Mat, Ple Tecchio, I-80125 Naples, Italy

来源：

13RD INTERNATIONAL CONFERENCE ON HARBOR, MARITIME & MULTIMODAL LOGISTICS MODELING AND SIMULATION (HMS 2011) | 2011年

关键词：

discrete event simulation; service system; resource management; decision support system;

D O I：

暂无

中图分类号：

C93 [管理学]; O22 [运筹学];

学科分类号：

070105 ; 12 ; 1201 ; 1202 ; 120202 ;

摘要：

The goal of this study is to produce a decision support simulation model with discrete event logic applied to a health spa service. The simulation is an extremely useful tool for predicting the constant changes that take place in a highly dynamic context such as that of services. In particular, this study develops a simulation model can be used to build a structure that helps predict delay and to produce a logical and rational management of queues and therefore to reduce the inefficiencies of the service. The model was tested in a medium-sized Italian health spa (Telese thermal baths).

引用

页码：139 / 148

页数：10

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