The Relationship between Customer-oriented Third-party Logistics Provider and Logistics Improvement of Customer Firm

被引：0
|
作者：
Sun Shan-ling [1 ]
Du Zhao-hui [1 ]
机构：
[1] Harbin Inst Technol, Sch Management, Harbin 150001, Peoples R China
来源：
2012 INTERNATIONAL CONFERENCE ON MANAGEMENT SCIENCE & ENGINEERING | 2012年
关键词：
reverse logistics; third-party logistics; customer orientation; customer value theory; CHINA;
D O I：
暂无
中图分类号：
C93 [管理学]; O22 [运筹学];
学科分类号：
070105 ; 12 ; 1201 ; 1202 ; 120202 ;
摘要：
The sprung up of reverse logistics, makes the third-party logistics providers facing new opportunities and challenges, how to create greater customer value to increase the competitiveness of enterprises get more attention. Based on customer value theory, the research built a new theoretical model. By questionnaire 147 third-party logistics companies, with the help of software SPSS17.0 and AMOS7.0, using factor analysis and path analysis, the research obtained the conclusion that there is a significant positive correlation between third-party logistics provider owning reverse logistics customer orientation and customer firm logistics improvement. The study discussed the application of the research in theory and practice in the end. It provides a new way of thinking for the expansion study of third-party logistics, and also figures out the development direction of three-party logistics provider.
引用
收藏
页码：533 / 540
页数：8
相关论文
共 50 条
  • [1] Third-party logistics provider customer orientation and customer firm logistics improvement in China
    Tian, Yu
    Ellinger, Alexander E.
    Chen, Haozhe
    INTERNATIONAL JOURNAL OF PHYSICAL DISTRIBUTION & LOGISTICS MANAGEMENT, 2010, 40 (5-6) : 356 - 376
  • [2] The Relationship between Third-party Logistics Provider with Reverse Logistics and Construction Firm Logistics Improvement
    Cheng, Yanjiang
    Li, Jin
    PROCEEDINGS OF 2012 INTERNATIONAL CONFERENCE ON CONSTRUCTION & REAL ESTATE MANAGEMENT, VOLS 1 AND 2, 2012, : 544 - 547
  • [3] A customer oriented approach for selecting the third party logistics provider
    Zhao, Xiaoyu
    Li, Guanghui
    Huang, Xiaoyuan
    ICIM 2006: Proceedings of the Eighth International Conference on Industrial Management, 2006, : 190 - 195
  • [4] Customer orientation, relationship quality, and performance The third-party logistics provider's perspective
    Chu, Zhaofang
    Wang, Qiang
    Lado, Augustine A.
    INTERNATIONAL JOURNAL OF LOGISTICS MANAGEMENT, 2016, 27 (03) : 738 - 754
  • [5] Strategy of Customer Relationship Management on Third-party Logistics Enterprise
    Zhang, Wen-yu
    Gao, Jing
    Ren, Lu
    2011 INTERNATIONAL CONFERENCE ON ECONOMIC, EDUCATION AND MANAGEMENT (ICEEM2011), VOL II, 2011, : 521 - 525
  • [6] Interrelation between Customer satisfaction and loyalty in third-party logistics distribution
    Tsai, Rang
    Wang, Yao-qiu
    PROCEEDINGS OF THE 2013 INTERNATIONAL CONFERENCE ON ADVANCES IN SOCIAL SCIENCE, HUMANITIES, AND MANAGEMENT, 2013, 43 : 183 - 186
  • [7] Towards the deployment of customer orientation: A case study in third-party logistics
    Giannikas, Vaggelis
    McFarlane, Duncan
    Strachan, James
    COMPUTERS IN INDUSTRY, 2019, 104 : 75 - 87
  • [8] Management of Third-Party Logistics in Supply Chain - Aspect of Customer Service
    Skowron-Grabowska, Beata
    EDUCATION EXCELLENCE AND INNOVATION MANAGEMENT: A 2025 VISION TO SUSTAIN ECONOMIC DEVELOPMENT DURING GLOBAL CHALLENGES, 2020, : 11656 - 11664
  • [9] How to choose a third-party logistics provider
    Ackerman, Ken
    Material Handling Engineering, 2000, 55 (03):
  • [10] Exploring the potential impact of relationship characteristics and customer attributes on the outcomes of third-party logistics arrangements
    Knemeyer, A. Michael
    Murphy, Paul R.
    TRANSPORTATION JOURNAL, 2005, 44 (01) : 5 - 19
12345