Process re-engineering: Measures and analysis in BT

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作者
Fineman, L
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TM [电工技术]; TN [电子技术、通信技术];
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0808 ; 0809 ;
摘要
This article focuses on steps taken by BT in over seven years of experience with process management. It considers learning points and areas of success, and provides a unique insight towards a process re-engineering vision bst discussing practical steps being taken to computerise key, elements of-design, activity based management (modelling), process re-engineering, decision making and instant measurement and analysis.
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页码:4 / 12
页数:9
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