An examination of the link between customer satisfaction and profitability

被引:0
|
作者
Greenwell, TC
Fink, JS
Pastore, DL
机构
[1] Univ Louisville, Louisville, KY 40292 USA
[2] Ohio State Univ, Columbus, OH 43210 USA
关键词
D O I
暂无
中图分类号
F [经济];
学科分类号
02 ;
摘要
引用
收藏
页码:A110 / A111
页数:2
相关论文
共 50 条
  • [31] Correlation between coworker satisfaction and customer satisfaction
    Horsmann, C
    ZEITSCHRIFT FUR ARBEITS-UND ORGANISATIONSPSYCHOLOGIE, 2003, 47 (04): : 233 - 234
  • [32] After sales service: key settings for improving profitability and customer satisfaction
    Rebelo, C. G. S.
    Pereira, M. T.
    Silva, J. F. G.
    Ferreira, L. P.
    Sa, J. C.
    Mota, A. M.
    FAIM 2021, 2021, 55 : 463 - 470
  • [33] The power of TQM: analysis of its effects on profitability, productivity and customer satisfaction
    Tanninen, Kati
    Puumalainen, Kaisu
    Sandstrom, Jaana
    TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, 2010, 21 (02) : 171 - 184
  • [34] Profitability of Customer Satisfaction Segments: Genetic Algorithm Method in Multidimensional Clustering
    Schueller, David
    Pekarek, Jan
    Dostal, Petr
    Chlebovsky, Vit
    INNOVATION VISION 2020: FROM REGIONAL DEVELOPMENT SUSTAINABILITY TO GLOBAL ECONOMIC GROWTH, VOL I-VI, 2015, : 2561 - 2571
  • [35] An examination of relationship between cognitive biases and customer satisfaction: empirical evidence from Thailand
    Homsud, Noppanon
    Rompho, Nopadol
    ASIA-PACIFIC JOURNAL OF BUSINESS ADMINISTRATION, 2023, 15 (05) : 815 - 831
  • [36] THE EXAMINATION OF THE RELATIONSHIP BETWEEN EXPERIENTIAL MARKETING AND CUSTOMER SATISFACTION AND LOYALTY AS A POSTMODERN MARKETING APPROACH
    Celep, Emel
    Sahin, Esen
    Akkaya, Omer
    ECONOMIC AND SOCIAL DEVELOPMENT, 2017, : 611 - 616
  • [37] A Link for Perceived Price, Price Fairness and Customer Satisfaction
    Kaura, Vinita
    PACIFIC BUSINESS REVIEW INTERNATIONAL, 2012, 5 (06): : 84 - 88
  • [38] Employee Job Satisfaction, Customer Satisfaction and Profitability in 5-Star Hotels in Kuala Lumpur
    Singh, Harcharanjit
    Al-Amin, Abul Quasem
    Baroto, Mas Bambang
    Jamil, Rossilah
    Pazyar, Mohammad
    ADVANCED SCIENCE LETTERS, 2016, 22 (5-6) : 1489 - 1492
  • [39] Customer Profitability
    Miller, John A.
    JOURNAL OF CORPORATE ACCOUNTING AND FINANCE, 2008, 19 (04): : 63 - 68
  • [40] THE EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION IN DIGITAL AGE: CUSTOMER SATISFACTION BASED EXAMINATION OF DIGITAL CRM
    Demirel, Demokaan
    JOURNAL OF BUSINESS ECONOMICS AND MANAGEMENT, 2022, 23 (03) : 507 - 531