Preliminary revision and validation of the Human Resource Attributions Scale

This study aimed to revise and validate the Human Resources Attributions (HRAs) scale for use in a Chinese context. 480 Chinese employees from a financial organisation completed the survey (female = 55.3%; bachelor's degree = 70%; mean age = 36.4 years, SD = 8.513 years). Exploratory factors analysis yielded a two-factor scale of commitment-focused HRAs (alpha = 0.806) and control-focused HRAs (alpha = 0.836). Commitment-focused HRAs are service quality-oriented, while control-focused HRAs aim to reduce costs to the organisation. The revised HRA scale includes an item related to corporate image, adding to its incremental value. The test and use of this scale are recommended in other countries for evidence of cross-cultural transposability.