Evaluating the Worker Technology Acceptance of a Mixed Reality Technical Documentation

Mixed Reality (MR) technology has gained popularity in the manufacturing industry over the last few decades. In the maintenance field, it helps workers in document analysis and decision-making during operations. While numerous studies have demonstrated the empirical benefits of MR, few have examined its applicability in a real industrial context. Among them, many focus on user performance. The novelty of our work is to evaluate mainly the acceptance of MR technology by experienced technicians using smart glasses for maintenance tasks in a real industrial context. We conducted a user study involving 7 workers who were asked to follow the instructions provided by an MR Technical Documentation (MRTD) developed considering authoring guidelines already validated in the literature but only in a laboratory context. The industrial operators performed both navigation tasks within the menu of the MRTD and a disassembly task, following the instructions displayed on the smart glass. The evaluation in the real working scenario showed that MRTD is highly appreciated by workers even if they have no previous experience with smart glasses. These results allow us to confirm the goodness of the design guidelines followed for the authoring of the MRTD.