Digitalization of Supply Chain and Its Impact on Cost, Firm Performance, and Resilience: Technology Turbulence and Top Management Commitment as Moderator

被引：13
|
作者：
Chatterjee, Sheshadri [1 ]
Mariani, Marcello [2 ]
Ferraris, Alberto [3 ,4 ]
机构：
[1] IIT Kharagpur, Dept Comp Sci & Engn, Kharagpur 721302, India
[2] Univ Reading, Henley Business Sch, Reading RG9 3AU, England
[3] Univ Torino, Dept Management, I-10134 Turin, Italy
[4] Ural Fed Univ, Grad Sch Econ & Management, Lab Int & Reg Econ, Ekaterinburg, Russia
来源：
IEEE TRANSACTIONS ON ENGINEERING MANAGEMENT | 2024年 / 71卷
关键词：
Agility; cost; customer relationship management (CRM); digitalization; management commitment (MC); resilience; supply chain management (SCM); supplier relationship manage-ment (SRM); technology turbulence (TT); BIG DATA ANALYTICS; ABSORPTIVE-CAPACITY; PLS-SEM; DYNAMIC CAPABILITIES; INFORMATION-SYSTEMS; BUSINESS; RESOURCES; AGILITY; MARKET; MODELS;
D O I：
10.1109/TEM.2023.3297251
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
This article determines the impact of supply chain digitalization (SCD) on firm performance and resilience. We also investigate the moderating role of technology turbulence (TT) and top management commitment (MC). A theoretical model is developed from the inputs from literature review and resource-based view, dynamic capability view, and absorptive capacity theories. The theoretical model is then validated using structural equation modeling with consideration of 712 usable responses from different service and manufacturing firms. Multigroup analysis was also conducted to investigate the moderating role of TT and top MC. The article finds that SCD has a significant impact on the cost performance of the firms, which in turn impacts significantly and positively on firm performance, mediated through operational performance of the firms. The article also highlights that there is a considerable moderating impact of TT and top MC on the digitalization of the supply chain management process.
引用
收藏
页码：10469 / 10484
页数：16
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