How is CSR scepticism amplified? Effects of corporate social irresponsibility and perceived controversy in the casino industry

被引：1
|
作者：
Choi, Sooyoung [1 ]
Kim, Insin [1 ]
Kim, Joonhyeong Joseph [2 ]
Hwang, Jinsoo [3 ]
机构：
[1] Pusan Natl Univ, Dept Tourism & Convent, Busan, South Korea
[2] Cheju Halla Univ, Dept Hotel Management, Jeju Do, South Korea
[3] Sejong Univ, Coll Hospitality & Tourism Management, Seoul, South Korea
来源：
CURRENT ISSUES IN TOURISM | 2024年 / 27卷 / 18期
关键词：
Casino industry; CSR scepticism; attitude towards firms exhibiting CSI; perceived controversy; negative word-of-mouth; protest behaviour; RESPONSIBILITY CSR; OVERCOMING SKEPTICISM; SCALE DEVELOPMENT; MORAL IDENTITY; IMPACT; CLAIMS; ATTRIBUTIONS; PERFORMANCE; DIMENSIONS; LEGITIMACY;
D O I：
10.1080/13683500.2023.2245532
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
Although corporate social responsibility (CSR) has been instrumental in achieving corporation's competitive advantage, this is not the case for casinos. This study examines how CSR scepticism develops in the context of the casino industry by investigating the effects of customers' attitudes towards casinos engaged in corporate social irresponsibility (CSI) and the controversy surrounding casino businesses on CSR scepticism, which leads negative word-of-mouth (WOM) and protest behaviour. To this end, 310 South Korean casino customers completed an online questionnaire. The results of partial least squares path modelling revealed direct effects of customers' attitudes towards firms exhibiting CSI and the perceived controversy on CSR scepticism leading to negative WOM and protest behaviour. The impact of the attitude towards firms exhibiting CSI on CSR scepticism was found to differ between low perceived controversy and high perceived controversy customers. The findings suggest that casino companies should strive for transparency and develop appropriate CSR initiatives.
引用
收藏
页码：2966 / 2983
页数：18
相关论文
共 50 条
  • [21] The Effects of Message Specificity on Outcomes of Corporate Social Responsibility (CSR) Communication: Testing Perceived Social Distance as a Mediator
    Kim, Jeesun
    Lee, Sun Young
    Oh, Hyun Jee
    SUSTAINABILITY, 2023, 15 (24)
  • [22] Corporate social responsibility (CSR) in the service industry: a systematic review
    Zhu, Jinsheng Jason
    Liu, Zhiyong
    Shen, Xiaoping
    Shan, Ling
    Zhang, Xianchu
    FRONTIERS IN ENVIRONMENTAL SCIENCE, 2023, 11
  • [23] Communicating corporate social responsibility in a social world: the effects of company-generated and user-generated social media content on CSR attributions and scepticism
    Dunn, Katherine
    Harness, David
    JOURNAL OF MARKETING MANAGEMENT, 2018, 34 (17-18) : 1503 - 1529
  • [24] Accepting global leadership responsibility: How leaders react to corporate social irresponsibility
    Muethel, Miriam
    ORGANIZATIONAL DYNAMICS, 2013, 42 (03) : 209 - 216
  • [25] How Contingency Adjusts Corporate Social Responsibility (CSR) in the Tourism Industry: A Quasi-Experiment in China
    Wang, Hao
    Zhang, Tao
    Wang, Xi
    Zheng, Jiansong
    Zhao, You
    Cai, Rongjiang
    Liu, Xia
    Jia, Qiaoran
    Zhu, Zehua
    Jiang, Xiaolong
    SYSTEMS, 2024, 12 (03):
  • [26] Shame on Who? The Effects of Corporate Irresponsibility and Social Performance on Organizational Reputation
    Nardella, Giulio
    Brammer, Stephen
    Surdu, Irina
    BRITISH JOURNAL OF MANAGEMENT, 2020, 31 (01) : 5 - 23
  • [27] Examining multi-level effects on corporate social responsibility and irresponsibility
    Mazzei, Matthew J.
    Gangloff, Ashley K.
    Shook, Christoper L.
    MANAGEMENT & MARKETING-CHALLENGES FOR THE KNOWLEDGE SOCIETY, 2015, 10 (03): : 163 - 184
  • [28] Does CSR matter? Influence of corporate social responsibility on corporate performance in the creative industry
    Chen-En Hou
    Wen-Min Lu
    Shiu-Wan Hung
    Annals of Operations Research, 2019, 278 : 255 - 279
  • [29] Does CSR matter? Influence of corporate social responsibility on corporate performance in the creative industry
    Hou, Chen-En
    Lu, Wen-Min
    Hung, Shiu-Wan
    ANNALS OF OPERATIONS RESEARCH, 2019, 278 (1-2) : 255 - 279
  • [30] How business strategy in non-financial firms moderates the curvilinear effects of corporate social responsibility and irresponsibility on corporate financial performance
    Chen, Chung-Jen
    Guo, Ruey-Shan
    Hsiao, Yung-Chang
    Chen, Kuo-Liang
    JOURNAL OF BUSINESS RESEARCH, 2018, 92 : 154 - 167
12345