Consumer behavior in Islamic banking: a systematic literature review and agenda for future research

被引：3
|
作者：
ShabbirHusain, R. V. [1 ]
Annamalai, Balamurugan [2 ]
Chandrasekaran, Shabana [3 ]
机构：
[1] SP Jain Inst Management & Res, Dept Mkt, Mumbai, India
[2] XIM Univ, Xavier Inst Management, Dept Mkt, Bhubaneswar, India
[3] XIM Univ, Xavier Inst Management, Dept Decis Sci, Bhubaneswar, India
来源：
JOURNAL OF ISLAMIC MARKETING | 2024年 / 15卷 / 05期
关键词：
Islamic banking; Consumer behavior; TCCM; Systematic literature review; Bank marketing; SERVICE QUALITY; CUSTOMER SATISFACTION; USER ACCEPTANCE; CREDIT CARDS; DETERMINANTS; PERCEPTION; ADOPTION; SECTOR; TRUST; RELIGIOSITY;
D O I：
10.1108/JIMA-06-2023-0195
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
PurposeThis study aims to conduct a systematic literature review on consumer behavior (CB) in Islamic banking (IB), encompassing an overview of researched contexts and topics, identifying literature gaps and proposing a comprehensive future research agenda.Design/methodology/approachBy using bibliometric citation and content analysis, this study investigates 135 documents sourced from Scopus indexed publications.FindingsThis study delves into the growing field of CB in IB, offering a comprehensive understanding that encompasses influential journals, theories, research context, characteristics and methods used in IB research.Originality/valueTo the best of the authors' knowledge, this study is the first to provide a comprehensive review of CB studies in the IB domain detailing research topics, prevailing theories, research settings, important variables and research methods.
引用
收藏
页码：1326 / 1349
页数：24
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