An Evaluation of Service Quality in Pre-School Education Institutions through Servqual Method: A Sample of Türkiye

被引：0

作者：

Emre, Oguz ^{[1
]}

Arslan, Zekeriya ^{[2
]}

Guven, Huseyin ^{[3
]}

Ulutas-Keskinkilic, Ayseguel ^{[1
]}

机构：

[1] Inonu Univ, Malatya, Turkiye

[2] Kahramanmaras Sutcu Imam Univ, Kahramanmaras, Turkiye

[3] Karabaglar Guidance & Res Ctr, Izmir, Turkiye

来源：

SOSYOEKONOMI | 2023年 / 31卷 / 58期

关键词：

Pre-School Education; Service Quality; Servqual Method; CHILD-CARE QUALITY; CLASSROOM QUALITY; IMPROVEMENT SYSTEMS; PROGRAM; TEACHER; ASSOCIATIONS; ENVIRONMENTS; STATES; MODEL; QRIS;

D O I：

10.17233/sosyoekonomi.2023.04.06

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

The service quality of pre-school education institutions is a pivotal issue in meeting the expectations of education policies in Turkiye regarding solution proposals, institution adequacy and dissemination of pre-school education, and supporting children's development at a desired level. This study evaluates the service quality in pre-school education institutions through the Servqual method. The study's working group consisted of 428 parents whose children learn at pre-school education institutions in Izmir, Diyarbakir, Karaman, Kahramanmaras, and Zonguldak provinces during the 2020-2021 academic year. The study deployed the Servqual scale as a data collection tool. The results revealed that the parents' expectations were met regarding tangibles and empathy, while their expectations were unmet regarding reliability, responsiveness and assurance.

引用

页码：125 / 144

页数：20

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