An Evaluation of Service Quality in Pre-School Education Institutions through Servqual Method: A Sample of Türkiye

被引：0
|
作者：
Emre, Oguz [1 ]
Arslan, Zekeriya [2 ]
Guven, Huseyin [3 ]
Ulutas-Keskinkilic, Ayseguel [1 ]
机构：
[1] Inonu Univ, Malatya, Turkiye
[2] Kahramanmaras Sutcu Imam Univ, Kahramanmaras, Turkiye
[3] Karabaglar Guidance & Res Ctr, Izmir, Turkiye
来源：
SOSYOEKONOMI | 2023年 / 31卷 / 58期
关键词：
Pre-School Education; Service Quality; Servqual Method; CHILD-CARE QUALITY; CLASSROOM QUALITY; IMPROVEMENT SYSTEMS; PROGRAM; TEACHER; ASSOCIATIONS; ENVIRONMENTS; STATES; MODEL; QRIS;
D O I：
10.17233/sosyoekonomi.2023.04.06
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
The service quality of pre-school education institutions is a pivotal issue in meeting the expectations of education policies in Turkiye regarding solution proposals, institution adequacy and dissemination of pre-school education, and supporting children's development at a desired level. This study evaluates the service quality in pre-school education institutions through the Servqual method. The study's working group consisted of 428 parents whose children learn at pre-school education institutions in Izmir, Diyarbakir, Karaman, Kahramanmaras, and Zonguldak provinces during the 2020-2021 academic year. The study deployed the Servqual scale as a data collection tool. The results revealed that the parents' expectations were met regarding tangibles and empathy, while their expectations were unmet regarding reliability, responsiveness and assurance.
引用
收藏
页码：125 / 144
页数：20
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