Who defines quality in service industries?

被引：0
|
作者：
Boothe, Robert [1 ]
机构：
[1] Univ of Southern Mississippi, United States
来源：
Quality Progress | 1990年 / 23卷 / 02期
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D O I：
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学科分类号：
摘要：
Quality of service involves both the technical aspect of providing services and the human behavioral aspect of the interactions between supplier and customer. It is useful for managers to have a technique that helps them satisfy both parts of this quality challenge. Some topics discussed are the following: a quality model for service organizations; quality problems facing managers; the path to quality service; and combining hard and soft numbers.
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页码：65 / 67
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