Who defines quality in service industries?

被引：0
|
作者：
Boothe, Robert [1 ]
机构：
[1] Univ of Southern Mississippi, United States
来源：
Quality Progress | 1990年 / 23卷 / 02期
关键词：
D O I：
暂无
中图分类号：
学科分类号：
摘要：
Quality of service involves both the technical aspect of providing services and the human behavioral aspect of the interactions between supplier and customer. It is useful for managers to have a technique that helps them satisfy both parts of this quality challenge. Some topics discussed are the following: a quality model for service organizations; quality problems facing managers; the path to quality service; and combining hard and soft numbers.
引用
收藏
页码：65 / 67
相关论文
共 50 条
  • [21] WHO DEFINES FUTILITY
    YOUNGER, SJ
    JAMA-JOURNAL OF THE AMERICAN MEDICAL ASSOCIATION, 1988, 260 (14): : 2094 - 2095
  • [22] It is not who we are underneath, but the community service and outreach activities we do that defines us
    Prado, Cynthia
    Gonzalez, Rey
    Salazar, Nallely
    Avila, Ludivina
    ABSTRACTS OF PAPERS OF THE AMERICAN CHEMICAL SOCIETY, 2014, 247
  • [23] Validating logistics service quality scale in East Java Industries
    Department of Industrial Engineering, Muhammadiyah Malang of University, Malang, East Java, Indonesia
    Proc. - Jt. Int. Conf. Electr. Veh. Technol. Ind., Mech., Electr. Chem. Eng., ICEVT IMECE, (70-75):
  • [24] The Relationship Between Quality Management and Knowledge Management in the Service Industries
    Honarpour, Amir
    Jusoh, Ahmad
    PROCEEDINGS OF THE 2ND INTERNATIONAL CONFERENCE ON INFORMATION MANAGEMENT AND EVALUATION, 2011, : 568 - 571
  • [25] QUALITY CIRCLES IN SERVICE INDUSTRIES - INGLE,S, INGLE,N
    CORNELL, L
    HOSPITAL & HEALTH SERVICES ADMINISTRATION, 1984, 29 (03): : 104 - 105
  • [26] Quality management and organizational context in selected service industries of China
    Zhao, XD
    Yeung, ACL
    Lee, TS
    JOURNAL OF OPERATIONS MANAGEMENT, 2004, 22 (06) : 575 - 587
  • [27] Open architecture - Who defines it and who benefits?
    Herrin, GE
    MANUFACTURING ENGINEERING, 1998, 121 (01): : 86 - +
  • [28] Commentary: Who defines suffering?
    Dantz, B
    JOURNAL OF PAIN AND SYMPTOM MANAGEMENT, 1999, 17 (04) : 302 - 302
  • [29] Who defines atoll 'uninhabitability'?
    Farbotko, Carol
    Campbell, John
    ENVIRONMENTAL SCIENCE & POLICY, 2022, 138 : 182 - 190
  • [30] Leveraging perceived HPWS to improve service encounter quality in high-contact service industries
    Asante, Daniel
    Tang, Chunyong
    Asante, Eric Adom
    Kwamega, Michael
    Opoku-Danso, Alexander
    JOURNAL OF RETAILING AND CONSUMER SERVICES, 2023, 73
12345