SMART - Improving customer service

被引：0
|
作者：
Selley, Clive [1 ]
Baker, Steve [1 ]
McKay, Rachel [1 ]
机构：
[1] BT Networks and Systems
来源：
British Telecommunications Engineering | 1997年 / 16卷 / Pt 2期
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页码：135 / 145
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