SMART - Improving customer service

被引：0
|
作者：
Selley, Clive [1 ]
Baker, Steve [1 ]
McKay, Rachel [1 ]
机构：
[1] BT Networks and Systems
来源：
British Telecommunications Engineering | 1997年 / 16卷 / Pt 2期
关键词：
D O I：
暂无
中图分类号：
学科分类号：
摘要：
引用
收藏
页码：135 / 145
相关论文
共 50 条
  • [11] A new tool for improving customer service in the laboratory
    不详
    LABORATORY MEDICINE, 2003, 34 (05) : 2 - 2
  • [12] Improving customer service can be as simple as ABC
    Roper, William L.
    Industrial Engineering (Norcross, Georgia), 1994, 26 (08):
  • [13] Improving Customer Service and Productivity in Blood Collection
    Heuston, M.
    Ashley, S.
    Bhortake, A.
    Carey, R.
    Dua, S.
    Mihelic, M.
    Rajderkar, S.
    Saini, V.
    Padman, R.
    TRANSFUSION, 2009, 49 : 258A - 258A
  • [14] MOLI: Smart Conversation Agent for Mobile Customer Service
    Zhao, Guoguang
    Zhao, Jianyu
    Li, Yang
    Alt, Christoph
    Schwarzenberg, Robert
    Hennig, Leonhard
    Schaffer, Stefan
    Schmeier, Sven
    Hu, Changjian
    Xu, Feiyu
    INFORMATION, 2019, 10 (02)
  • [15] DEVELOPING SERVICE OPERATIONS FOR ADVANCED TELECOMMUNICATION SERVICES - IMPROVING CUSTOMER SERVICE
    FUJII, T
    NTT REVIEW, 1994, 6 (03): : 46 - 50
  • [16] Improving customer service by continuous improvement & systems thinking
    Murdoch, D
    Esposito, A
    INDUSTRIAL ENGINEERING SOLUTIONS '98 CONFERENCE PROCEEDINGS, 1998, : 75 - 83
  • [17] Improving service quality through customer journey analysis
    Halvorsrud, Ragnhild
    Kvale, Knut
    Folstad, Asbjorn
    JOURNAL OF SERVICE THEORY AND PRACTICE, 2016, 26 (06) : 840 - 867
  • [18] THE ROLE OF MANAGEMENT TRAINING IN IMPROVING CUSTOMER SERVICE QUALITY
    Phan, T. C. L.
    Nguyen, N. D.
    Tien, Cao, V
    POLISH JOURNAL OF MANAGEMENT STUDIES, 2021, 23 (02): : 386 - 402
  • [19] IMPROVING CUSTOMER SERVICE USING LOGISTICS INFORMATION SYSTEMS
    Purdescu, Claudiu Adrian
    Moise, Adrian Valentin
    Stanculeanu, Florin
    MANAGEMENT IN THE WORLDWIDE CONTEMPORARY CHALLENGES, 2009, : 92 - 99
  • [20] Effects of IT use in improving customer service logistic processes
    Mesjasz-Lech, Agata
    INTERNATIONAL CONFERENCE ON COMMUNICATIONS, MANAGEMENT, AND INFORMATION TECHNOLOGY (ICCMIT'2015), 2015, 65 : 961 - 970
12345