Assessment of Relationship Value Dimensions from the Perspective of Social Service Consumers

This article reveals the conception of the relationship value, identifies the relationship value dimensions, their importance and implications for social services, and presents an empirical assessment of the relationship value manifestation following the example of Lithuanian social non-governmental organisations. The research empirically confirms and theoretically proves that the relationship value of Lithuanian social non-governmental organisations is determined by the relationship benefits and costs that function as equal components in the creation of the relationship value in social services. The relationship benefit dimensions (non)opportunistic behaviour and functional benefit - are fundamental components of the relationship value that determine the trust of the social service consumers in the service provider and stronger mutual relationships. (c) 2022 Renata Zvireliene, Daiva Zostautiene, Jurga Kanoverskiene, Ausra Repeckiene.