A Behavioral Beliefs Model of Trustworthiness in Consumer-Oriented E-Commerce

被引：6

作者：

Van Slyke, Craig ^{[1
,2
]}

Belanger, France ^{[3
]}

Comunale, Christie L. ^{[4
]}

机构：

[1] St Louis Univ, MIS, St Louis, MO 63103 USA

[2] St Louis Univ, Decis Sci Management Informat Syst Dept, St Louis, MO 63103 USA

[3] Virginia Tech, Dept Accounting & Informat Syst, Blacksburg, VA USA

[4] Long Isl Univ, Accounting, Bronxville, NY USA

来源：

JOURNAL OF ELECTRONIC COMMERCE IN ORGANIZATIONS | 2009年 / 7卷 / 02期

关键词：

B2B E-Commerce; Information Technology Adoption; Internet Buyers; Internet Commerce; Web-Based Commerce;

D O I：

10.4018/jeco.2009040102

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

For e-commerce to grow, customers must trust organizations with which they interact. In this article, we propose and test a theoretically-derived model of trustworthiness of Web merchants in general. Trustworthiness is influenced by behavioral, competence, and attitudinal beliefs. Findings indicate trustworthiness is strongly influenced by behavior-related beliefs, and less strongly by attitude-related beliefs. Trustworthiness beliefs impact intentions to purchase from Web merchants. [Article copies are available for purchase from InfoSci-on-Demand.com]

引用

页码：22 / 43

页数：22

共 50 条

[21] Consumer Privacy Protection of E-commerce
Zhong, Guorong
Wang, Zhaoqing
PROCEEDINGS OF THE 2018 INTERNATIONAL SYMPOSIUM ON SOCIAL SCIENCE AND MANAGEMENT INNOVATION (SSMI 2018), 2018, 68 : 198 - 203
[22] CONSUMER CONFIDENCE IN THE USE OF E-COMMERCE
Majercakova, Margita
MARKETING IDENTITY: BRANDS WE LOVE, PT II, 2016, : 189 - 198
[23] A Consumer-Oriented Cloud Forensic Process Model
Moussa, Ahmed Nour
Ithnin, Norafidah
Almolhis, Nawaf
Zainal, Anazida
2019 IEEE 10TH CONTROL AND SYSTEM GRADUATE RESEARCH COLLOQUIUM (ICSGRC), 2019, : 219 - 224
[24] A Semantic Web Service-oriented model for e-commerce
Ni, Jing
Zhao, Xinli
Zhu, Lijun
2007 INTERNATIONAL CONFERENCE ON SERVICE SYSTEMS AND SERVICE MANAGEMENT, VOLS 1-3, 2007, : 609 - +
[25] The Impact of E-Commerce Customer Relationship Management in Business-to-Consumer E-Commerce
Ratnasingam, Pauline
JOURNAL OF ELECTRONIC COMMERCE IN ORGANIZATIONS, 2008, 6 (04) : 30 - 46
[26] The Design of "Trust Checker" for Assessing e-Commerce Website Trustworthiness
Rusli, Muhammad Rushdi
Che-Hussin, Ab. Razak
Dahlan, Halina Mohamed
NEW ASPECTS OF APPLIED INFORMATICS, BIOMEDICAL ELECTRONICS AND INFORMATICS AND COMMUNICATION, 2010, : 431 - +
[27] E-commerce assurance models and trustworthiness issues: An empirical study
Mayayise, Thembekile
Osunmakinde, Isaac Olusegun
Osunmakinde, I.O. (osunmakindeio@yahoo.com), 1600, JAI Press (22): : 76 - 96
[28] A New Reputation Algorithm for Evaluating Trustworthiness in E-Commerce Context
Rahimi, Hasnae
El Bakkali, Hanan
2013 NATIONAL SECURITY DAYS (JNS3), 2013,
[29] A model of e-commerce adoption (MOCA): consumer's perceptions and behaviours
Guzzo, Tiziana
Ferri, Fernando
Grifoni, Patrizia
BEHAVIOUR & INFORMATION TECHNOLOGY, 2016, 35 (03) : 196 - 209
[30] An Enhanced Cascading Model for E-Commerce Consumer Credit Default Prediction
Hou, Jun
Li, Qianmu
Liu, Yaozong
Zhang, Sainan
JOURNAL OF ORGANIZATIONAL AND END USER COMPUTING, 2021, 33 (06)

← 1 2 3 4 5 →