ORGANIZATIONAL PERFORMANCE AND MANAGEMENT OF HUMAN RESOURCES

Studies in the field have shown that productivity and quality are perceived as being the most important aspects for the companies dealing with this subject. The best methods to improve quality are: motivation of employees, change of organizational culture and employees education. One can see that all these are related to human resources. Therefore we can say that human resources managers play a very important role in the work meant to improve quality and productivity. First of all, they have to focus on the application of quality principles which will improve the operations related to human resources within the company and which will also improve the assistance for clients. Secondly, human resource specialists have to identify and work out all cases of insubstantiality in the company policy, when employees are faced with conflicting information. Thirdly, and the most important role of human resources specialists is to facilitate the application of methods designed to increase quality and productivity by means of such activities as: recruiting future employees, training, evaluation, reward or other activities connected to work relations. Each of these activities needs special attention in order to be able to adjust them to the company targets, to work conditions and to its culture.