IMPORTANCE-PERFORMANCE ANALYSIS

被引:2086
|
作者
MARTILLA, JA
JAMES, JC
机构
[1] PACIFIC LUTHERAN UNIV,SCH BUSINESS ADM,TACOMA,WA 98447
[2] FRANK RUSSELL CO INC,TACOMA,WA
关键词
D O I
10.2307/1250495
中图分类号
F [经济];
学科分类号
02 ;
摘要
引用
收藏
页码:77 / 79
页数:3
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