CONCEPTUALIZATION AND MEASUREMENT OF CONSUMER SATISFACTION AND DISSATISFACTION - HUNT,HK

被引：1

作者：

LUNDSTROM, WJ ^{[1
]}

机构：

[1] UNIV MISSISSIPPI,UNIVERSITY,MS 38677

来源：

JOURNAL OF MARKETING RESEARCH | 1978年 / 15卷 / 01期

关键词：

D O I：

10.2307/3150428

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

引用

页码：167 / 167

页数：1

共 50 条

[1] CONCEPTUALIZATION AND MEASUREMENT OF CONSUMER SATISFACTION AND DISSATISFACTION - HUNT,HK
POIESZ, TBC
JOURNAL OF CONSUMER AFFAIRS, 1978, 12 (02) : 404 - 406
[2] Product intelligence: its conceptualization, measurement and impact on consumer satisfaction
Serge A. Rijsdijk
Erik Jan Hultink
Adamantios Diamantopoulos
Journal of the Academy of Marketing Science, 2007, 35 : 340 - 356
[3] Product intelligence: its conceptualization, measurement and impact on consumer satisfaction
Rijsdijk, Serge A.
Hultink, Erik Jan
Diamantopoulos, Adamantios
JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 2007, 35 (03) : 340 - 356
[4] CONSUMER SATISFACTION, DISSATISFACTION, AND COMPLAINING BEHAVIOR
HUNT, HK
JOURNAL OF SOCIAL ISSUES, 1991, 47 (01) : 107 - 117
[5] The dual role of emotions in consumer satisfaction/dissatisfaction
Krishnan, HS
Olshavsky, RW
ADVANCES IN CONSUMER RESEARCH, VOL XXII, 1995, 22 : 454 - 460
[6] INDUSTRIAL-ORGANIZATION AND CONSUMER SATISFACTION DISSATISFACTION
FORNELL, C
ROBINSON, WT
JOURNAL OF CONSUMER RESEARCH, 1983, 9 (04) : 403 - 412
[7] TAXONOMY OF CONSUMER SATISFACTION-DISSATISFACTION MEASURES
ANDREASEN, AR
JOURNAL OF CONSUMER AFFAIRS, 1977, 11 (02) : 11 - 24
[8] THE ACCURACY OF UNSOLICITED CONSUMER COMMUNICATIONS AS INDICATORS OF TRUE CONSUMER SATISFACTION DISSATISFACTION
ROSS, I
OLIVER, RL
ADVANCES IN CONSUMER RESEARCH, 1984, 11 : 504 - 508
[9] Consumer legitimacy: conceptualization and measurement scales
Randrianasolo, Arilova A.
Arnold, Mark J.
JOURNAL OF CONSUMER MARKETING, 2020, 37 (04) : 385 - 397
[10] DIFFERENCES IN ORGANIZATIONAL RESPONSES TO CONSUMER LETTERS OF SATISFACTION AND DISSATISFACTION
COBB, CJ
WALGREN, GC
HOLLOWED, M
ADVANCES IN CONSUMER RESEARCH, 1987, 14 : 227 - 231

← 1 2 3 4 5 →