CONTENT AND PREDICTORS OF CONSULTATION EXPERIENCES AMONG FINNISH PRIMARY-CARE PATIENTS

The study focuses on how patients' explanations of their illnesses, their own diagnoses and their expectations are related to their experience of general practice consultations. Before seeing the General Practitioner (GP) on call, 127 Finnish acute health centre patients were interviewed about their interpretation of their symptoms, their explanations for the causes of their illnesses and their expectations of the forthcoming consultations. After seeing the GP they were asked to describe what happened in the consultations and to evaluate their experiences. In the qualitative analysis, the following consultation experiences were found: (1) being treated with holistic approach; (2) enjoyment of support and consolation; (3) receipt of important information; (4) subjection to routine and ritualistic conduct; (5) experience of insecurity and helplessness; and (6) experience of indifference and neglect. Loglinear models for predicting the success of medical consultations showed that 'negative medical consultation' is more likely to happen if: (a) the patient's illness explanation integrates both biomedical and psychosocial models; and (b) there is no match between the patient's own and the doctor's diagnosis.