IMPROVEMENT TOOLBOX DESIGN FOR EFQM CRITERIA

被引：0
|
作者：
Kocakoc, Ipek Deveci [1 ]
Ikiz, Aysun Kapucugil [1 ]
Goktepe, Emre [2 ]
机构：
[1] Dokuz Eylul Univ, Alsancak, Turkey
[2] Nar Management & Mfg Consultancy, Istanbul, Turkey
来源：
INTERNATIONAL JOURNAL FOR QUALITY RESEARCH | 2012年 / 6卷 / 04期
关键词：
EFQM; quality improvement tools; matrix reflections method; business excellence model;
D O I：
暂无
中图分类号：
T [工业技术];
学科分类号：
08 ;
摘要：
The EFQM Excellence Model is a framework that helps organizations to achieve competitive advantage by measuring where they are on their path to excellence. However, it does not tell the organization what to do or how it should manage any of these areas. In this study, we suggest a structure to overcome this gap. We present a method, matrix reflections, to find a tool set that can be used for designing improvement approaches in order to reach desired results.
引用
收藏
页码：313 / 319
页数：7
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