Collaboration for the Provision of Services: A Review of the Literature

This paper conducts a review of the extant literature to examine community collaboration in the provision of human services. The authors conducted a systematic research synthesis to organize literature around how community organizations should position themselves in order to maximize the benefits of collaborative relationships while enhancing service provision. Evaluation of the literature reveals 30% of the articles could be classified as empirical. Due to limitations of the studies no definitive statements could be made regarding the nature of collaboration and what works in the collaborative process; however, some generalizations are suggested. Gaps in the literature include lack of rigorous empirical studies that identify best practices, the type of training needed to prepare staff and members of organizations for participation in the collaborative process, and differing management models and practices to determine which forms of governance system achieve the best results.