Information Systems in the Public Sector in Ecuador: Case Study of the Port Authority of Puerto Bolivar

This article analyzes the profits obtained during the administrative government management in Ecuador and its relation with Information Systems (IS). This article uses Port Authority of Puerto Bolivar as a case study, and the analysis of general characteristics and the processes related to the following IS public administration: National Service of Public Procurement, National Public Procurement System Transport and Public Works, Results Based Management in the Infrastructure Department. It was concluded that the IS are aligned with the objectives of public administration (effectiveness and efficiency in the processes), in addition to the automation, segregation of roles and transparency in the handling of the information. However, it is recommended to improve the users' manuals in terms of interaction, level of detail and management training process. Because it is a qualitative research, based on a case study, the analysis of the IS at the national level is a topic that needs further research. Although, we were able to take this case as focus reference in this paper and compare the possible outcomes with future work.