Instant Messaging (IM): Providing Services and Enhancing Communication

被引：1

作者：

Doan, Tomalee ^{[1
,2
]}

Ferry, Kristine ^{[3
,4
]}

机构：

[1] Purdue Univ, Krannert Sch Management, Management & Econ Lib, W Lafayette, IN 47907 USA

[2] Univ Michigan, Ross Sch Business, Kresge Lib, Ann Arbor, MI 48109 USA

[3] Calif State Univ Los Angeles, Los Angeles, CA 90032 USA

[4] Univ Michigan, Kresge Lib, Ann Arbor, MI 48109 USA

来源：

JOURNAL OF BUSINESS & FINANCE LIBRARIANSHIP | 2007年 / 12卷 / 02期

关键词：

Instant messaging; reference; virtual reference;

D O I：

10.1300/J109v12n02_03

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

Kresge Library offered virtual reference service unsuccessfully to its patrons at the University of Michigan's Ross School of Business multiple times, beginning in 1997. However, the technology of instant messaging made a difference that caused the service to take off and get the appropriate staff support. (C) 2006 by The Haworth Press, Inc. All rights reserved.

引用

页码：17 / 22

页数：6

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