Dimensions of perceived quality in health care. Special reference to the public health service

被引：0
|
作者：
Diaz Munoz, Rocio [1 ]
机构：
[1] Univ Malaga, Management & Business Adm Dept, Malaga, Spain
来源：
ESIC MARKET | 2005年
关键词：
service quality; perceived quality; health service; patient;
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
The present research analyses the quality of the public health service from the perspective of the consumer, based on the model SERVPERF. It also identifies the dimensions making up the quality of that service by running a factor analysis.
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页码：61 / 85
页数：25
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